Shipping & Returns

Shipping Policy

Items are dispatched from the Arcadian warehouse and other locations and are delivered within 2-6 business days.

Note: Due to unforeseen circumstances such as protests, storms, heavy rain, or other natural disasters, some orders may experience a delay. We appreciate your patience and understanding.

• A flat shipping fee of Rs. 190 will be charged.
• Delivery times may vary based on the shipping address and other factors beyond our control.
• Orders are processed Monday to Saturday. Orders placed after 3:00 PM are processed the next business day.
• You will receive an SMS/email with a tracking number once your order has been dispatched.

For exchange of online orders, delivery charges will be applicable regardless of the order worth.

• Exchange from our physical stores is free of cost.
• Pickup option is available with a charge of Rs. 190 per pickup. Second time delivery charges and pickup charges will be charged at drop off.

Return & Claim Policy

• Unused products can be exchanged (size only) within 30 days from the date of purchase by presenting the product with an original invoice.
• No cash refunds will be entertained.
• Exchange without an invoice will not be entertained.
• Products purchased during any seasonal discount shall be considered as final sale and cannot be exchanged or refunded.
• Company reserves the right to make the final decision.
• In case of any manufacturing defect, a claim can be presented with an original invoice within 30 days from the date of purchase.
• Claim will be settled within 15 days from the date of claim received at the respective outlets as mentioned in the store locations page.
• To settle a claim, company reserves the right to either repair the product or offer a new one in exchange.
• In case of a wrong item delivered or if the product is damaged in transit, customers must notify us within 24 hours of receiving the order.
• In case of an exchange, the product must be in its original condition with all tags and packaging intact.
• We do not accept returns or exchanges for undergarments and swimwear due to hygiene reasons.

How to request an exchange

• Email info@arcadian.pk or WhatsApp us with your order number, the item and the size you need.
• Our team will confirm availability and arrange a pickup or guide you to the nearest store.
• Replacement is dispatched once the original item is received and inspected.

Questions? Visit our Contact Us page.